Exchange and Return Policy

Replacement policy:

1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product provided to him from the LOST in gym store within the seven days following the date of receiving the product, and he does not have the right to exchange the product after the seven days have passed.

2- The condition for replacing the product is that the product is in good condition, and that the consumer has not used the product, washed it, or benefited from it. The store has the right to inspect the product before replacing it to ensure its safety.

3- The product to be replaced must be in its original condition, with the original tags and packaging if available, and must not show any signs of use, damage, odors, stains, or change in its original condition.

4- The consumer shall bear the shipping cost if he wants to exchange the product due to his desire to change the size or the product, unless the reason for the exchange is a clear manufacturing defect or an error on the part of the store.

5. Exchanges are subject to availability of the requested size or product. If the requested size or product is unavailable, the order will be processed according to the return policy.

The consumer is not entitled to exchange the product in the following cases:

1- If more than seven days have passed since the date of receiving the product.

2- If the product has been used, washed, or its benefits obtained.

3- If a defect or damage appears in the product due to consumer misuse or poor care of the product.

4- If the product is not in its original condition, or if it has odors, stains, or clear signs of use.

5- If the tags have been removed or the original packaging is lost, whenever this affects the condition of the product or its verifiability.

Return policy:

1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and return the product provided to him from the LOST in gym store within the seven days following the date of receiving the product, and he does not have the right to return the product after the seven days have passed.

2- The return of the product is conditional on the product being in good condition, and that the consumer has not used, washed, or benefited from the product. The store has the right to inspect the product before returning it to ensure its safety.

3- The product to be returned must be in its original condition, with the tags and original packaging if available, and must not show any signs of use, damage, odors, stains, or change in its original condition.

4- The consumer shall bear the costs incurred in the return process if the return is due to the consumer’s desire, unless otherwise agreed.

5- In the event that the return is due to a clear manufacturing defect or an error on the part of the store, the consumer will be compensated after verifying the situation, by replacing the product or returning it as the situation requires.

The consumer is not entitled to return the product in the following cases:

1- If more than seven days have passed since the date of receiving the product.

2- If the product has been used, washed, or its benefits obtained.

3- If a defect or damage appears in the product due to consumer misuse or poor care of the product.

4- If the product is not in its original condition, or if it has odors, stains, or clear signs of use.

5- If the tags have been removed or the original packaging is lost, whenever this affects the condition of the product or its verifiability.

How to submit a replacement or return request:

To request an exchange or return, the consumer must contact the store through the communication channels shown in the store, providing us with the order number and the reason for the request, and attaching clear pictures of the product when needed.

Refund:

If the return request is accepted, the amount will be refunded after receiving the product, inspecting it and ensuring that it meets the return conditions. The refund will be made via the original payment method according to the procedures and timeframes approved by the payment service provider.