Shipping and Delivery Policy

At LOST in gym, we make sure to prepare and deliver orders to the shipping companies available in the store as quickly as possible, while explaining the available shipping options to the customer before completing the order.

First: Shipping range

Currently, the store offers shipping services within the Kingdom of Saudi Arabia only.

International shipping is not currently available. If it becomes available in the future, this will be explained in the store.

Second: Available shipping companies

Orders are shipped through the shipping companies active in the store, which are currently:

Aramex - Door Delivery

- SMSA - Door Delivery

Shipping options may vary depending on the city, region, or store settings at the time of order completion.

Third: Shipping fees

Shipping fees are shown to the customer before completing the purchase on the checkout page.

The current shipping fees within Saudi Arabia are:

- Aramex: 24 riyals

- SMSA: 25.65 riyals

Shipping fees may vary in the future depending on updates from shipping companies or store settings. The fees shown to the customer on the payment page are the approved fees before completing the order.

Fourth: Expected delivery time

The expected delivery time according to the shipping company is:

- Aramex: 1 to 2 business days

- SMSA: 1 to 3 working days

These timeframes are estimates and may vary depending on the city, region, shipping company conditions, public holidays, or any operational conditions beyond the store's control.

Fifth: Preparing the order

The order is processed after the payment process is completed and the order is confirmed.

Incomplete or unpaid orders will not be shipped.

Sixth: Shipping data

The customer is obligated to enter the shipping data correctly and completely, including name, mobile number, city, neighborhood, and address.

The store is not responsible for delays or failure to deliver caused by incorrect or incomplete data entered by the customer.

Seventh: Order tracking

After the order is shipped, the customer is provided with a tracking number or shipment tracking link whenever it is available from the shipping company.

Shipment status updates depend on the shipping company used.

Eighth: Delay in shipping or delivery

Some delays may occur due to reasons beyond the store's control, such as shipping company circumstances, operational pressure, weather conditions, public holidays, or force majeure.

In the event of a substantial delay affecting the delivery of the order, the customer can contact the store to follow up on the order status, and the case will be dealt with according to the applicable regulations and policies published in the store.

Ninth: Failure to receive the request

If the order cannot be delivered due to the customer's lack of response, incorrect contact information or address, or failure to receive the shipment from the shipping company, the customer may bear any additional costs incurred for reshipping or returning the shipment, as determined by the shipping company and the actual status of the order.

Tenth: Cash on delivery

LOST in gym does not currently offer cash on delivery.

All orders are processed through the electronic payment methods available in the store.

Eleventh: Exchange or return and shipping

Shipping costs associated with exchanges or returns are subject to the exchange and return policy posted in the store.

If the reason for the replacement or return is a clear manufacturing defect or a mistake by the store, shipping costs will be handled after verification of the condition.