Terms of Use and Privacy Policy
Terms and Conditions
Introduction to the Terms of Use Agreement:
LOST in gym store, owned by Madar Performance Trading Establishment, welcomes you and informs you that below you will find the terms and conditions regulating your use of this store, and all the legal implications resulting from your use of the store’s services or purchasing from it through this electronic platform.
Any person’s use of the store, whether as a consumer of the store’s products or a browser of it, constitutes his agreement and acceptance, with his full legal and regulatory capacity, of all the articles and provisions of this agreement, and confirmation of his commitment to what is stated therein.
Article 1 - Introduction and Definitions:
The above preamble is an integral part of this agreement, and the following terms shall have the meanings set forth opposite each of them:
1- The store: This refers to the LOST in gym online store, and all the pages, services and products offered through it.
2- Consumer: Every person who deals with the store with the desire to browse or purchase the products offered through the store.
3- Products: Sportswear and related products offered for sale at the LOST in gym store.
4- The agreement: This refers to the terms and conditions that govern the relationship between the store and the consumer.
Article Two - Consumer Legal Capacity:
1- The consumer acknowledges that he has the legal capacity, according to Sharia and the law, to deal with the store, or that his age is not less than eighteen years.
2- If the consumer is under eighteen years of age, he must use the store or purchase from it with the consent of his guardian or his legal representative.
3- The consumer agrees that if he violates this article, he shall bear the consequences of this violation before third parties.
Article Three - Nature of the Store's Obligation:
1- The store is committed to displaying the products it has available and clarifying the basic information about them as much as possible, such as the product name, price, sizes, color, and general description.
2- The store is committed to processing completed orders according to the procedures adopted in the store, and according to the availability of products and sizes.
3- The store may provide order-related services such as after-sales services, exchange or return, in accordance with the policies published in the store.
Article Four - Store Usage Guidelines:
1- The consumer is obligated to use the store in accordance with the regulations in force in the Kingdom of Saudi Arabia and public morals.
2- The consumer undertakes not to use the store or any of its services in a way that may cause harm to the store, other users, or any other party.
3- The consumer, when purchasing any product from the store, is obligated to use it in a legitimate manner and in a manner that does not violate the regulations in force in the Kingdom of Saudi Arabia.
Article Five - Accounts and Registration Obligations:
If an account is created or an order is placed through the store, the consumer is obligated to the following:
1- Providing accurate, complete and up-to-date information when registering or when completing the application.
2- Maintaining the confidentiality of his account information and his password, if any.
3- Inform the store in case of any unauthorized use of its account or information.
4- The consumer is responsible for the accuracy of the data he provides, including name, mobile number, email address, address, and delivery details.
5- The store has the right to suspend or cancel the account or order if it is found that there is incorrect information or misuse of the store, without prejudice to the store’s legal rights.
6- The store is committed to handling consumer data in accordance with the privacy policy published in the store.
Article Six - Electronic Communications and Official Means of Communication:
1- The consumer agrees that communication with him may be made through the means of communication he provides when registering or purchasing, including email, mobile number, text messages or the means of communication approved in the store.
2- The consumer agrees that notices and emails relating to orders, accounts, or policies are an official means of communication.
3- The store has the right to send notifications related to the order status, payment, shipping, exchange, return, or any updates related to the use of the store.
Article Seven - Prices, Fees, and Offers:
1- All prices displayed in the store are in Saudi Riyals, unless otherwise stated.
2- The store has the right to modify product prices, offers or discounts at any time, without this affecting orders that were confirmed and paid for before the modification.
3- Shipping fees, payment fees, or any other fees associated with the order may be added and will be displayed to the consumer before the purchase is completed, whenever applicable.
4- The promotional or marketing offers made by the store are temporary offers, and the store has the right to modify or stop them at any time.
Article Eight - Payment and Settlement:
1- The store provides payment options available through the platform, and the available payment methods may vary from time to time.
2- The consumer is obligated to pay the value of the products and any applicable fees before completing the order.
3- The invoice or order notice is issued according to what is provided by the store platform or payment service provider.
4- The store is not responsible for any delay or refusal in the payment process if the reason is due to the payment service provider, the bank, or an error in the payment data provided by the consumer.
Article Nine - Shipping and Delivery:
1- Orders are shipped through shipping companies or service providers available in the store.
2- Delivery time and shipping fees vary depending on the city, shipping company, and the options available when completing the order.
3- The consumer is obligated to provide a correct and complete address, and bears responsibility for any delay or failure in delivery due to an error or lack of address or contact information.
4- In case of a delay or problem with shipping, it will be dealt with according to the shipping and delivery policy published in the store, and in a manner that does not violate the applicable regulations.
Article Ten - Replacement and Return:
1- Exchange and return requests are subject to the policy published on the Exchange and Return Policy page in the store.
2- The consumer is obligated to review the exchange and return policy before completing the purchase process.
3- The provisions of this article shall not prejudice any statutory rights established for the consumer under the regulations in force in the Kingdom of Saudi Arabia.
Article Eleven - Intellectual Property:
1- The store name, brand, logo, designs, text, images, content, and any visual or marketing identity elements displayed in the store are owned by the store or licensed to be used by it.
2- The consumer is not entitled to copy, use, republish or modify any of the store’s contents, logos, designs, images or texts without prior written consent from the store.
3- The consumer respects the intellectual property rights of the store and all related rights.
Article Twelve - Store Liability:
1- The store is committed to conducting its business through this electronic platform in accordance with the regulations in force in the Kingdom of Saudi Arabia.
2- The store strives to ensure the accuracy of the information displayed about the products as much as possible. However, unintentional errors may occur in the description, images, prices, or inventory, and the store has the right to correct them when discovered.
3- In the event of a clear error in the price, product availability, or order details, the store has the right to contact the consumer to address the order, cancel it, and refund the amount paid, if any.
4- The store is not responsible for any damages resulting from misuse of the product or failure to follow care, washing or use instructions.
5- The store is not responsible for delays or disruptions resulting from reasons beyond its control, such as technical malfunctions, shipping company delays, emergency circumstances, or force majeure, while committing to dealing with the situation in accordance with the published regulations and policies.
Article Thirteen - Restricting Access or Canceling Accounts:
The store has the right to suspend or restrict the consumer’s access to the store’s services, or cancel their account, in the event of misuse of the store, provision of incorrect data, or violation of these terms and conditions or applicable regulations, without prejudice to the store’s statutory rights.
Article Fourteen - Amendments to the Terms and Conditions:
1- The store has the right to amend these terms and conditions from time to time as necessary.
2- The amendments shall be effective from the date of their publication in the store, and the consumer’s continued use of the store after the publication of the amendments shall be considered acceptance of them.
3- In the event that any article or clause of this agreement is cancelled or becomes invalid, this shall not affect the validity of the remaining articles and clauses, which shall remain in force and valid.
Article Fifteen - The applicable system:
These terms and conditions are subject to and construed in accordance with the regulations in force in the Kingdom of Saudi Arabia.
Article Sixteen - General Provisions:
1- Arabic is the language adopted for interpreting these terms and conditions, and in the event of their translation into another language, the Arabic version shall be the adopted version.
2- The parties to this agreement undertake to deal with each other in a manner that does not violate the regulations and laws in force in the Kingdom of Saudi Arabia.
3- These terms and conditions do not supersede any statutory rights granted to the consumer under applicable regulations.
4- These terms and conditions, along with the policies published in the store, are part of the contractual relationship between the store and the consumer.
Section Two: Privacy Policy
At LOST in gym, we are committed to protecting the privacy of our customers’ data and handling it in accordance with the regulations in force in the Kingdom of Saudi Arabia.
First: Data we may collect
We may collect some data necessary to fulfill orders and provide store services, such as:
- the name
- Mobile number
Shipping and delivery address
- Details of orders and purchased products
Invoice data and payment status
Any data sent by the customer when contacting the store or requesting an exchange or return
The store does not store bank card data or sensitive payment information, as payments are processed through the platform's approved payment service providers.
Second: The purpose of data collection
Customer data is used for the following purposes:
- Executing and processing orders
- Communicating with the customer regarding the order
Shipping and delivery of products
- Issuing invoices or order notices
- Processing exchange or return requests
- Improving the in-store customer experience
- Compliance with relevant regulatory requirements
Third: Data sharing
Some customer data may be shared, only to the extent necessary, with parties assisting in order fulfillment, such as:
- Store platform
Shipping and delivery companies
Payment service providers
- Technical service providers involved in operating the store
Customer data is not sold or shared for purposes unrelated to the store's services.
Fourth: Data Protection
The store is committed to taking appropriate measures to maintain the confidentiality of customer data and protect it from unauthorized access or illegal use, within the limits of the capabilities and systems available through the store's platform and its associated service providers.
Fifth: Data retention period
Customer data is retained for the period necessary to fulfill orders, provide after-sales services, comply with regulatory requirements, or process any claims related to the order, and then it is dealt with in accordance with applicable regulations.
Sixth: Customer Rights
The customer has the right, in accordance with applicable regulations, to request access to, correction of, updating of, or deletion of their personal data whenever legally possible, by contacting the store through the communication channels shown in the store.
Seventh: Communication regarding privacy
If you have any questions regarding the privacy policy or customer data, you can contact LOST in gym through the official communication channels shown in the store.
Eighth: Amendments to the Privacy Policy
The store reserves the right to update the privacy policy as needed, and the version published in the store shall be the approved version.